If you need help or have questions please feel free to call us first and we will answer your questions and help guide you through the ordering process. Its, fast, easy and secure!!!
Problem with Online Order or Need to Change Online Order? For fastest response please call our Order Hotline during business hours 1-866-584-5405 Or leave a voicemail message after hours
Need Information Before Purchasing? Help with order sizing / customizing? Email us support@pondscapedesigns.com or call us at 330-629-6000
Design Consultation Local & Long Distance We offer consulting services on large jobs across North America to contractors and home owners. For information and pricing please call 1-866-584-5405 Toll Free and ask to speak to a construction foreman regarding consulting services.
Wholesale Accounts To set up a wholesale account please click here
Returns Department 330-629-6000 IMPORTANT! PondScape will reject any returns that are not issued an Return Authorization Number (RA#). You must first contact our returns department BY PHONE during business hours and an associate will guide you through the process. Email submissions will be ignored. Any returns we receive without a valid RA# will be discarded at the customers' expense.
Problem with Online Order or Need to Change Online Order?
